TECHNICAL SUPPORT SERVICES
At Macrosol , our Technical Support teams have a lot to draw upon. Their exceptional track record for service delivery leverages our company’s core competencies in documentation and training. Simply put, technical support is right in our wheelhouse. Our team members are highly skilled, boasting post-secondary accreditation in a wide array of technical disciplines, and years of experience providing service and support for Original Equipment Manufacturers throughout North America.
We can handle:
- Problem isolation and resolution
- Software installation and upgrade
- Lab Simulations
- Interoperability Testing
- Remote Diagnostics
- Technology Integration
Our approach to providing outsourced Technical Support services is global, flexible, and tailor-made to meet your company’s specific service-level targets and metrics. That’s how we ensure maximum utilization, efficiency, and quality standards – lowering call-handle times, increasing first contact resolution, and improving case-handling and closure rates for cost savings.
For more information on how we can help your growing business succeed, email enquiry@Macrosol .com